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- Check that you entered the correct email address at checkout.
- Sometimes it takes a few minutes for the email to be sent.
The link doesn't work
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- For security reasons, download links may only be valid for a limited time. If that's the case, contact us – we'll send you the file again.
The file won't open
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- Excel files (.xlsx) work in Excel, Numbers, LibreOffice and Google Sheets.
- The complete package is a ZIP file: unzip it first, then open it.
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